Pro subscription refunds.

1. Scope

This policy applies to Pro monthly (USD 29.99 / CNY 199) and Pro annual (USD 299.99 / CNY 1,999) subscriptions sold on pocketgardenai.com, including PayPal USD orders and CNY payment-channel orders. Free trials and Enterprise contracts are governed by their own terms.

2. What Pro includes

Pro provides time-limited access to 2D site-photo design, 3D preview, material/product lists, a priced proposal PDF, and 30 AI generations per month (fair use). Pro is not a stored-value account and does not create a cash balance, transferable credit or wallet.

3. When a refund is available

Eligible

• Within 7 days of purchase, with no Pro-only feature used (AI generation, watermark-free export or complete handoff package export);
• Pro was unavailable for a prolonged period due to our fault, or the subscription was not delivered;
• The same order was charged twice.

Not eligible

• A monthly subscription that has used Pro-only features, or is older than 7 days;
• The used complete months of an annual subscription (valued at CNY 199 per month);
• Accounts suspended for fraud, resale, bulk registration or account sharing;
• A second request for an order already refunded.

Free allowances, promotional months and discounts are not refundable or convertible to cash.

4. How the amount is calculated

Monthly: full refund within 7 days with no Pro-only use; otherwise no refund.

Annual: full refund within 7 days with no use; after 7 days, refund = annual amount paid − complete months used × CNY 199 monthly list price, with a minimum of zero.

USD orders are refunded in proportion to the USD amount paid. Exchange-rate differences and payment-provider fees are not covered by us; the amount actually returned by the original channel prevails.

5. How to request a refund

1. Email [email protected] with the subject “Pro refund”.
2. Include the order number, purchase account email, purchase date and reason.
3. We will check the order and usage record and reply within 3 business days.
4. If accepted, we refund to the original payment method and close or adjust the Pro entitlement.
5. We confirm the result by email.

PayPal refunds usually arrive in 3–5 business days; CNY channels may take 5–10 business days, depending on the provider.

6. Withdrawal and transfer

We do not offer cash withdrawal, transfer, gifting or account sharing. Pro access is tied to the purchasing account and cannot be moved to another user, exchanged for cash or paid to a third-party account. The only money-back path is a refund to the original payment method.

7. Payment channels and disputes

• PayPal: we issue a full or partial refund against the original transaction in the PayPal merchant dashboard, and sync the refund to our order ledger.
• CNY orders (Watcha / Alipay etc.): refunded manually through the original channel; self-service refunds are not available.
• If you disagree with our handling, reply to the email; if unresolved, you may raise a dispute through the original payment channel and we will cooperate with order and usage records.

8. Other terms

This policy and the pricing page form the purchase terms; if they conflict, this policy prevails. Updates are published on this page with an effective date; completed orders follow the version in effect at purchase.

Invoices are issued by 南宁市兴宁区大树宝宝专业设计服务工作室. Self-service invoicing is not available; email the order number and invoice details.